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Peek Behind the Box Office Window

Working in Theatre


Assistant Box Office Treasurer Kishisa Ross hard at work at the Ahmanson Theatre Box office.

If you’ve ever picked up theatre tickets at the “will call” line, purchased tickets just a few minutes before showtime, had a disability accommodated at a show, or just stopped by the window outside our theatre to find out what’s playing, you’ve played a part in what Center Theatre Group First Assistant Treasurer Kishisa Ross loves most about her job: working with patrons.

In our latest Working in Theatre video, Kishisa offers some insight into what goes on behind the box office windows before and after the show. She and her colleagues are responsible for varied tasks including calculating ticket sales to balance out the books after each performance, reserving “house seats” set aside for use by cast members, producers, the creative team, and others involved in the production, and helping people who need ADA (Americans with Disabilities Act) seats.

If you like working with the public, have great organizational skills, and consider yourself a fast troubleshooter, explore more about working at the box office:

  • Kishisa and the rest of the Center Theatre Group box office staff belong to Local 857, the union that represents the treasurers and ticket sellers of Greater Los Angeles.
  • The International Ticketing Association, a global nonprofit organization for the entertainment ticketing industry, is a great resource for learning more about the ticketing world.
  • A London-based theatre blog has a fun guest post all about what you learn working at a theatre box office.
  • Read these posts from “Get in Media” about the jobs of the box office staff and box office manager/treasurer.
  • If you’re interested in working at Center Theatre Group’s box office, check out our available job listings.
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