Terms & Conditions
ALL SALES ARE FINAL. THERE ARE NO EXCHANGES, REFUNDS, OR CANCELLATIONS.
Our online ticketing system automatically displays the best available seat(s) at the time of purchase. Any applicable service charges are displayed in your cart and on your order confirmation, which you will receive promptly by email upon completion of your transaction.
The price of your ticket includes a 5% County of Los Angeles facility fee. License granted when you purchase your ticket may be revoked upon refund of the box office price. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. Any attempt to sell a Center Theatre Group ticket for a higher price than that printed on its face shall violate the license and will be considered cause to invalidate the ticket without refund.
Performance dates, casting, and programs are subject to change. The ticketholder expressly assumes all liability for risk and danger incidental to the ticketed event. Unless written consent is obtained from Center Theatre Group, your ticket or its image cannot be used in any advertising, promotion, or other trade purposes.
Photography and any other type of recording device are unlawful, unless authorized by Center Theatre Group. Violators may be removed at the sole discretion of management without refund. Your use of a ticket constitutes acknowledgment of willingness to appear in authorized photographs and video in public areas of The Music Center and the Kirk Douglas Theatre and releases Center Theatre Group, The Music Center, and all others from liability resulting from the use of such photographs.
To minimize disruption, patrons not seated when the performance begins will be asked to watch the lobby monitor until an appropriate break. Latecomers may also be given alternate seats until intermission.
Center Theatre Group makes its performances and facilities accessible for patrons in wheelchairs, patrons who are deaf, hard of hearing, blind, or have low vision, and patrons with other disabilities. A limited number of assistive listening devices are available for the hard of hearing at each of our theatres.
Children under age six are not admitted, unless the production is advertised for younger audiences. Regardless of age, everyone must have a ticket and be able to sit quietly through the performance. Babes in arms are not admitted.
Light and sound from mobile devices are extremely distracting to audience members and performers and must be turned off.
Please refrain from wearing strong perfumes and cologne. Many people are allergic to heavy scents.
We require Season Ticket Members to change their contact information in writing—via email, mail, or fax—for your protection. We cannot change your contact information over the phone.
Productions are subject to change over the course of a season. We plan our schedule up to 15 months ahead, and for many different reasons on occasion must create a replacement. Sometimes directors and playwrights need more time to get a new work just right. Unforeseen events, from financing issues to family emergencies, may delay or cancel productions.
Our seat map changes for some productions, sometimes resulting in additional seats being added to the front of the house. At the Ahmanson, seats are added over the orchestra pit or in the front aisles for large musicals. At the Taper, seats are sometimes added at the front to fill space not used by the production and to bring the audience closer to the action. And at the Douglas, we have the flexibility to configure the space in a variety of ways depending on a production’s needs.
By completing a purchase, you will be automatically signed up to receive performance reminders and patron alerts, special promotions and offers, as well as our monthly newsletter via email. You can update these settings as well as subscribe to additional communications by visiting your Communications Preferences under My Account or calling Audience Services at 213.628.2772.
If you have any concerns before proceeding, please call 213.628.2772.
Tickets purchased on Center Theatre Group’s website can be delivered by text message. By selecting this option after purchase, you are agreeing for tickets to be sent by text versus other methods of delivery. Standard messaging and data rates may apply.
Commenting and Website Guidelines
We ask that you think before you post a comment on our blogs. If you do comment, we require you to follow the etiquette and terms below:
Be honest. Be honest about your identity. If you are a patron, educator, parent, artist, student or Center Theatre Group staff or Board member—say so. We want to know who you are and your area of expertise.
Be accurate. Make sure that you have all the facts before you post. It’s better to verify information first than to post a correction later. Hyperlink your sources whenever possible. If you make an error, correct it quickly and visibly.
Be respectful. Controversial topics and debates are encouraged, but if you feel angry or passionate about a subject, it’s wise to delay posting until you are calm and clear-headed. Be prepared for others to agree and disagree with you and your ideas.
Be professional. Don’t post inappropriate or unrelated content. This includes, but is not limited to: anyone breaking the law, depictions of nudity or violence, profanity, personal contact information, or content that may be deemed offensive, disrespectful, confidential or slanderous. Advertising, promotions, and asking other commenters for money, gifts, or donations are not allowed. Make sure you are contributing valuable content by being aware of the goals of this site. Unrelated, inappropriate, or confidential information is viewed negatively and can lead to you being banned from the page. We reserve the right to remove any content without notice or explanation.
Be helpful. Report any problems you see on the site including posts that break these rules and anyone you suspect doesn’t belong here.
Be aware. It is important to remember that comments and posts may be recorded and stored in multiple places, both on our website and elsewhere on the Internet, which are likely to be accessible for a long time. Be careful and selective about the personal information that you disclose about yourself and others, and do not disclose sensitive, embarrassing, proprietary, or confidential information in the comments.
Your copyright. By displaying or posting content, images, photos, video, sounds, profiles, work of authorship, or any other materials (“Materials”) on or through our website, you represent and warrant that you hereby grant to Center Theatre Group, a non-exclusive, fully paid, and royalty-free worldwide license to use, copy, modify, adapt, translate, publicly perform, publicly display, store, reproduce, transmit, and distribute such posts. You represent and warrant that: (i) you own the content posted by you on or through the website or otherwise have the right to grant the license set forth in this section, and (ii) your posting does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any content posted by you to or through the website.
Center Theatre Group’s right to monitor and edit. We reserve the right, but do not have an obligation, to monitor and/or review all materials posted to the website or through the website’s services or features by users, and we are not responsible for any such materials posted by users. However, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or government request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, that in our sole discretion are objectionable or in violation of these Terms and Conditions, or Center Theatre Group’s policies or applicable law. We may also impose limits on certain features of the forums or restrict your access to part of all of the forums without notice if we believe you are in breach of the guidelines set forth herein, our terms and conditions or applicable law, or for any other reason without notice or liability.
You are solely responsible for the content that you post, and any material or information that you transmit to other participants and for your interactions with other users. We make no warranties, express or implied, as to the post or to the accuracy and reliability of the post or any material or information that you transmit to other participants.
Limitation on Liability
IN NO EVENT SHALL CENTER THEATRE GROUP BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PRODUCT DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF CENTER THEATRE GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO CENTER THEATRE GROUP FOR THE SERVICES DURING THE TERM OF MEMBERSHIP.
Indemnity. You agree to indemnify and hold Center Theatre Group, its subsidiaries, and affiliates, and their respective officers, agents, partners, and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fee, made by any third party due to or arising from any breach of your use of the website in violation of these Terms and Conditions and/or arising from any breach of your representations and warranties set forth above and/or if any content that you post on the website or through the services causes Center Theatre Group to be liable to another.
Disclaimers. Center Theatre Group is not responsible for any incorrect or inaccurate content posted on the website, whether cause by you or by any of the equipment or programming associated with or utilized by the website. Center Theatre Group is not responsible for the conduct, whether online or offline, of any users. Center Theatre Group assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of any use communication. Center Theatre Group is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or any injury or damage to users or to any person’s computer related to or resulting from participation or downloading materials in connection with the website. Under no circumstanced shall Center Theatre Group be responsible for any loss or damage, including personal injury or death, resulting from use of the website from any content posted, or from the conduct of any users, whether online or offline.
Center Theatre Group is a 501(c)(3) organization.