Customer Service

If your question or concern is not addressed below, please contact us. Our telephone hours are Monday 10am–5pm; Tuesday through Friday 10am–5pm (extended to 8pm on performance days); Saturday 12–8pm; Sunday 11am–7pm; or visit our walk-up box office for assistance.

Expandable element TodayTix Digital Offers

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Expandable element Lost or Stolen Tickets

If your tickets are lost or stolen, please contact Audience Services at 213.628.2772 to arrange for replacements.

Expandable element Exclusive Online Ticket Exchange for Season Ticket Members

Season Ticket Members get exclusive access to exchange tickets online up to 24 hours before their showtime for free by visiting the My Tickets page in your account. Note that the next three event tickets appear on the My Account landing page for faster access. As a Season Ticket Member, if you exchange to a lower priced ticket, you'll receive a credit that can be used for additional tickets to the same production only and that will expire at the conclusion of this production if not used. Tickets exchanged into an upgraded location or higher priced date/time may increase the price of the new ticket.

We now offer same-day exchanges for a per-ticket fee up to three hours before showtime. Same-day exchanges are not available online and must be made over the phone at 213.972.4444 or in person at the box office.

Expandable element Seating Charts

Up-to-date seating charts can be found for download under Plan Your Visit for the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre.

Expandable element Late Seating

To minimize disruption, patrons not seated when the performance begins will be asked to wait in the lobby until an appropriate seating break. Latecomers may also be given alternate seats until intermission.

Expandable element Fragrances

Please refrain from wearing strong perfumes and cologne. Many people are allergic to heavy scents.

Expandable element Security

Please remember that oversized bags, backpacks, briefcases, cameras, and video cameras are not allowed inside our theatres and will be required to be checked.

Expandable element Photographs & Recording

Flash photography can be dangerous to performers and is very distracting to audiences. Photography and any other type of recording device are unlawful, unless authorized by Center Theatre Group. Your use of a ticket constitutes acknowledgment of willingness to appear in authorized photographs and video in public areas of The Music Center and the Kirk Douglas Theatre and releases Center Theatre Group, The Music Center, and all others from liability resulting from the use of such photographs.

Expandable element Young Children & Babies

Children under age six are not admitted, unless the production is advertised for younger audiences. Regardless of age, everyone must have a ticket and be able to sit quietly through the performance. Babes in arms are not admitted.

Thanks to a generous donation from the Center Theatre Group Affiliates, the Ahmanson Theatre has a limited number of booster seats available on a first come, first served basis. Guests will need to surrender a driver’s license in exchange for the booster seat.

Expandable element Appropriate Conduct & Liability

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.

Expandable element Patrons with Disabilities

Visit our ACCESS program page for information on how we make our performances and facilities accessible for patrons in wheelchairs, patrons who are deaf, hard of hearing, blind, or have low vision, and patrons with other disabilities.

Visit the venue pages of the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre for information on accessible parking and drop-off.

Expandable element Low-Priced Tickets

Every Tuesday, we’re dropping a new block of $20 tickets—plus, we’re removing all fees! We want everyone in Los Angeles to experience live theatre so we’re making these $20 no fee tickets available across all of our three theatres. Visit our Ticket Drop Tuesday page for more information.

Expandable element Parking and Transportation

Visit the venue pages of the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre for information on parking and drop-off.

Expandable element Plus-Size Patrons

We have seats available in our theatres to accommodate plus-size patrons. Please contact Audience Services at 213.628.2772 or see the House Manager prior to the performance.

Expandable element Theatre Tours

Tours of The Music Center, including Center Theatre Group's theatres, are offered free through the Symphonian 4-Theatre Tour. Center Theatre Group also offers tours to donors at the Contributor level and above ($400+).

Expandable element Lost & Found

Contact a head usher or call the lost and found clerk at 213.972.2600 for the Ahmanson and the Taper. For the Douglas, call 213.972.4439 with lost and found inquiries.

Expandable element Coat Check

There are coat checks at the Ahmanson Theatre and Mark Taper Forum. Please ask an usher for assistance.

Expandable element Donation Requests

Center Theatre Group takes pride in our support of other nonprofit organizations, schools and charities that serve the Southern California region.

We are able to provide a limited number of gift certificates during the year, exchangeable for two tickets per certificate only, to select performances during our theatrical season.

Click here to submit a donation request.