Box Office and House Management

If you like working with the public, have great organizational skills, and consider yourself a good troubleshooter, consider working with theatre patrons in the box office or as a house manager. The box office is responsible for calculating ticket sales to balance out the books after each performance, reserving "house seats" set aside for use by cast members, producers, the creative team, and others involved in the production, and helping people who need ADA (Americans with Disabilities Act) seats. The house management team greets patrons as they arrive at the theatre, helping them find their seats, answering questions, and dealing with any emergency situations. At a large theatre, these positions are part-time or full-time staff members. At smaller theatres, they may be hired as contractors for a single season or show. Some box office staff are members of a union, the International Alliance of Theatrical Stage Employees (IATSE).

About the Video: First Assistant Treasurer Kishisa Ross

If you've ever picked up theatre tickets at the "will call" line, purchased tickets just a few minutes before showtime, had a disability accommodated at a show, or just stopped by the window outside our theatre to find out what's playing, you've played a part in what Center Theatre Group First Assistant Treasurer Kishisa Ross loves most about her job: working with patrons. Kishisa offers some insight into what goes on behind the box office windows before and after the show.

About the Video: House Manager Linda Walker

Are you a people person with a knack for problem-solving? Do you want to work with both the production and managerial staff of a theatre? If so, perhaps a career as a house manager is for you! As the Mark Taper Forum's House Manager, Linda Walker manages the daily operations of the theatre to ensure that every audience member’s experience is exceptional and stress-free. Walker discusses how she found her way to the Taper, the day-to-day duties associated with her job, and what makes her job unique.

Resources & More Information

  • Center Theatre Group is committed to accessibility for audiences of all backgrounds. Learn more about our ACCESS program.
  • Center Theatre Group box office staff belong to Local 857, the union that represents the treasurers and ticket sellers of Greater Los Angeles.
  • The International Ticketing Association, a global nonprofit organization for the entertainment ticketing industry, is a great resource for learning more about ticketing and guest services.